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Shipping & Returns

 

Shipping

  • Free shipping is offered on selected products and all orders over £200.
  • When free shipping is offered, this is subject to exclusions zones including Channel Islands and the Isle of Man. Upon placement of order, additional charges may apply. For any further assistance, please contact us.
  • Shipping is automatically calculated during checkout, however you can get estimate shipping costs before your checkout in your Shopping Cart.
  • As per our Liquor License requirements, Cellar Link - Marketplace will deliver only to attended addresses, and our driver will require proof that the recipient is over 18 years of age.
  • Where a delivery is not effected due to the provided delivery address being unattended, or where the recipient cannot provide satisfactory proof of age upon request, you will be charged a fee for re-delivery of your purchase.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
  • Please allow 3-7 working days to most areas for delivery.
  • Delivery is only available within the United Kingdom.

 

Provenance Guarantee 

All products for sale on Cellar Link - Marketplace come with our assurance that we guarantee the source and quality of products supplied. Please see our Terms and Conditions for further details.

  

Returns & order issues

If we have made an error with your order, please contact us immediately explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly.

Please note that we may ask you to return questionable products (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. Such products must have the Cellar Link generated barcode label attached as proof that the product came from us. Should we accept responsibility (in our sole discretion); we will either exchange product(s) or issue a credit towards future purchases (including round-trip shipping charges). Set forth below are examples of valid reasons for returning products, which are subject to Cellar Link's investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return. Please see our Terms and Conditions for further details.

Valid reasons for return:

  • Wrong product was sent.
  • Shipper errors - we'll file a claim against the shipper on your behalf.
  • Flawed product, providing said the product is returned in its original condition (and with all accompanying items if in a case) to Cellar Link - Marketplace within 7 days of receipt together with proof of purchase.

For any further assistance, please contact us.

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