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Frequently Asked Questions

Payment options

Cellar Link's only option for payment is by credit card in order to facilitate an instantaneous sale and order confirmation for you. Once your payment is complete, you will receive a confirmation email from Cellar Link confirming that we have received your order, complete with your order details and a reference number. Please keep this email for your records.


Payment terms

  • All product prices listed are in GBP. 
  • You must pay before delivery.
  • Your purchase made on Cellar Link’s website may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
  • Cellar Link reserves the right to change the payment terms for any order without prior notice.
  • All risks in the products shall pass to the Customer upon delivery but Cellar Link shall retain title in the products until full payment has been received.


Wine deliveries

  • Delivery charges are presented to you at the time you place your order.
  • Deliveries are only available within the United Kingdom. As per Liquor License requirements, Cellar Link will deliver only to attended addresses, and our driver will require proof that the recipient is over 18 years of age. Where a delivery is not effected due to the provided delivery address being unattended, or where the recipient cannot provide satisfactory proof of age upon request, you will be charged a fee for re-delivery of your purchase.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.


Incorrect Supply

  • The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or incorrect supply. Claims (if any) must be lodged at the time of delivery, otherwise any inconsistancy shall be deemed to have occurred thereafter. 


Sale of Alcohol – what are the restrictions?

Cellar Link practices the responsible sale of alcohol. It is an offence to sell or supply liquor to a person under the age of 18 years, or to obtain liquor on behalf of a person under the age of 18 years. We remind you that we cannot sell or ship alcoholic beverages to anyone under the age of 18; when ordering from Cellar Link’s website you are confirming you are of legal drinking age.


Price & availability changes

Any wine for sale through Cellar Link is subject to change without prior notice.  Prices and availability will fluctuate with the market and stock availability at the time of ordering.  Cellar Link reserves the right to change prices or availability without penalty to Cellar Link or the customer.


Cancelling orders

You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us with your order number clearly quoted and we will deal with your enquiry.


My credit card has been declined – what should I do?

If your credit card has been declined, please check you have entered your card details correctly including the “Card Verification Value” (CVV); failing that please contact your credit card company. 


What is Card Verification Value (CVV)?

Card Verification Value (CVV) also known as Card Security Code (CSC) or Card Identification Digit (CID) is an additional security feature for web based payments. The “Card Identification Digits” can be either three or four digits in length depending on the card issuer. For example, Visa, MasterCard, and Diners Club show the CSC or CVV as the three-digit value printed on the signature panel on the back of the card.

cvv via mastercard 

My order has not arrived – how can I check it?

To check your order, please call our Customer Service Team on +44 (0) 7766 964 782  or contact us. Please quote your order number in all communications so we can speedily assist you.


Is my wine insured during transit?

While Cellar Link takes due care, Cellar Link does not accept any liability for loss, damage, deterioration or damage through adverse weather conditions while in transit to your destination address. Wine Transit Insurance is provided by a third party for all deliveries. An excess of GBP750 applies. For further details contact us on +44 (0) 7766 964 782.

For any assistance, please contact us.


Cellar Link's copyright

This site (“”) and its contents are subject to copyright. The site material copyright is owned by Cellar Link Ltd, or in the case of our contractors and suppliers who have contributed to the content of this site, a third party. The site function and operation copyright is owned by Cellar Link Ltd.

Australian wine zones, wine varietals and wine regions data copyright © Australian Wine and Brandy Corporation, September 2008 -

Robert Parker tasting notes data copyright © The Wine Advocate, September 2008 -

Wine Spectator tasting notes data copyright © Wine Spectator, October 2008 -

International Wine Cellar tasting notes data copyright © International Wine Cellar, December 2008

Wine Press - tasting notes data copyright © Tyson Stelzer, September 2009 -

Australian Wine Companion – tasting notes data copyright © James Halliday, September 2009

Bob Campbell's Wine Reviews – tasting notes data copyright © Bob Campbell, September 2009

Jancis Robinson – tasting notes data copyright © Jancis Robinson, September 2009 -

All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of the copyright holders.

All registered marks and trademarks mentioned are the property of their respective owners.

The moral right of the author has been asserted.

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